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Working in Customer Service: a Job for People Who Love People

Do you love helping people? Then, working in customer service may be the perfect profession for you. The need for professionals in the customer service field spans across all industries. When beginning a job search, it’s likely you’ll find plenty of opportunities, but what does it take to excel as a customer service representative or customer service leader?  

Deciding if Working in Customer Service is The Right Job for You

Knowing that you love helping people is only the start of deciding if working in customer service is a long-term career path. Those who excel in the field tend to be creative problem solvers who can stay cool under pressure and remain positive despite inevitable setbacks. Customer service representatives are usually tough-skinned since they tend to be the first point of contact for problems. Assisting someone who is angry without taking that anger personally is a great skill. 
Speaking of skills, it’s important to acquire certain skills that are geared to customer service positions. No matter the industry or level of expertise, the skills below are necessary to land the job. Make sure to add these skills to your pepelwerk Talent Profile to make a match to a great customer service job. 
talent profile for customer service rep

Customer Service Skills

  • Active listening 
  • Patience 
  • Personable 
  • Problem-solving 
  • Attention to detail 
  • Computer proficiency  
  • Anticipating needs of others 
  • Strong communication
  • Organized

Customer Service Jobs

  • Customer Support
  • Account Manager
  • Customer Service Specialist
  • Customer Liaison
  • Client Services Representative
  • Account Specialist
  • Customer Care Agent
  • Call Center Associate
  • Account Representative

Employers tend to require certain experience to be considered for opportunities such as working in customer service. Because these roles directly interact with customers, they represent the company more than any other segment of operations. But, have no fear, if you do not have any experience, work on gaining exposure through volunteer activities, mentoring programs or community outreach programs.
Demonstrating any experience of being personable or providing creative solutions will help you land the job without a formal work history. Before pursuing an interview opportunity, be sure you come up with a few examples of times you were able to stay calm during a stressful situation or how you were able to defuse a tense situation.


The outlook of customer service is bright. So, go for it! But only if you love working with people. Because otherwise, I'm telling you, this is definitely not the right job for you. Download the pepelwerk app today and benefit from our career-coaching feature, right after you've created your talent profile.
Learn more about pēpelwerk for Talent