pepelwerk

Customer Service Administrator

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A Customer Service Administrator plays a key role in ensuring that customers receive excellent service and support. They are responsible for managing customer inquiries, resolving complaints, and providing information about products or services. This may involve answering phone calls, responding to emails, and addressing customer concerns in a timely and professional manner. Customer Service Administrators also maintain accurate records of interactions with customers, update customer accounts as needed, and collaborate with other team members to ensure a positive overall customer experience. Strong communication skills, attention to detail, and the ability to problem-solve efficiently are essential qualities for success in this role.

Key responsibilities include:

Provide exceptional customer service to clients through various communication channels.
Handle inquiries and resolve complaints in a professional and efficient manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure seamless customer experience.
Assist with processing orders, returns, and exchanges.
Stay up-to-date on product knowledge to better assist customers.
Identify opportunities for improvement in customer service processes.
Monitor customer satisfaction levels and implement strategies to enhance them.

Abilities (skills)

Customer Service
Gather Information From Clients
Determination
Monitoring Customer Satisfaction
Online Service
Customer Lifecycle Management
Instant Messaging
Customer Tracking Software
Real Time Collaboration
Investigate Customer Complaints
Churn Management

Areas of interest

Administration
Management

Time Commitment

Part time

Work Location

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