pepelwerk

Customer Success Intern

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A Customer Success Intern is responsible for supporting the customer success team in ensuring that customers have a positive experience with the company’s products or services. This may involve assisting with onboarding new customers, resolving customer issues and inquiries, conducting customer satisfaction surveys, and analyzing customer data to identify trends and opportunities for improvement. The intern will also collaborate with other departments such as sales, marketing, and product development to ensure that customer feedback is incorporated into business strategies. Additionally, the intern may be tasked with creating training materials for customers or internal teams. Overall, the Customer Success Intern plays a crucial role in maintaining strong relationships with customers and driving overall customer satisfaction.

Key responsibilities include:

– Assist in onboarding new customers and ensuring a smooth transition to our platform.
– Provide support to customers via email, phone, and chat to address any questions or concerns they may have.
– Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling products or services.
– Analyze customer data and feedback to make recommendations for improving the overall customer experience.
– Help create training materials and resources for customers to increase their product knowledge.
– Participate in team meetings and brainstorming sessions to contribute ideas for enhancing customer success initiatives.

Abilities (skills)

Customer Service
Live Chat Software
Event Marketing
Data Management
Sales
HubSpot Software
Webinar Management
Workflow Automation
Public Speaking
Artificial Intelligence

Areas of interest

Marketing & Advertising
Information Technology
Recruiting
Talent Acquisition
Operations
Customer Service

Time Commitment

Part time

Work Location

Work From Home

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