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pepelwerk

Direct Hire In-Person Customer Service Representative Jobs That Match Your Skills

Jobs in Demand in Customer Service

What Does an In-Person Customer Service Representative Do?

The Job

In-Person Customer Service Representative

What is an In-Person Customer Service Representative?

In-Person Customer Service Representatives interact with customers to provide basic information  and respond to routine questions about products and services. They may also work to resolve general complaints and issues.

Why companies need In-Person Customer Service Representatives

The purpose of In-Person Customer Service Representatives is to maintain records of customer interactions and transactions, record details of questions and complaints and keep track of actions taken to resolve any customer issues. They also perform activities such as exchanging merchandise, refunding money or adjusting bills. Additionally, In-Person Customer Service Representatives may recommend improvements in products, packaging, shipping, service or billing methods and procedures to prevent future problems.

How can I get paid the most?

Achieve your performance goals and measures of success.
  • Customers come away from interactions feeling satisfied and that their issues were resolved.
  • Records relevant to customer complaints can be found and referred to during interactions.
  • Accurate information regarding products and services is given to customers upon request.
  • Interactions with customers are respectful, focused and polite.

What do In-Person Customer Service Representatives do?

In-Person Customer Service Representatives resolve customer questions and complaints, keep track of order data and conduct transactions, returns and other customer interactions.

  • Resolve Customer Questions & Complaints

    • Contact customers to respond to inquiries, notify them of investigation results and adjustments.

    • Check to make sure that appropriate changes were made to resolve customers’ problems.

    • Refer unresolved customer issues to designated departments for further investigation.

    • Speak with customers in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.

  • Keep Track of Order Data

    • Determine charges for services requested, collect deposits or payments, or arrange for billing.
    • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • Conduct Transactions, Returns & Other Customer Interactions

    • Solicit sales of new or additional services or products.
    • Compare disputed merchandise with original information and prepare invoices for returned goods.

In addition to these highlights there may be other tasks/actions that you will be asked to participate in or complete that coincide with accomplishing the organization’s objectives that are broader than the direct responsibilities of this in-demand job.

Who manages you and who do you work with?

In-Person Customer Service Representatives report to the leader of Customer Service. They may interact with other service representatives, the technical team and sales.

The Person

What attitude, attributes and abilities do you need to do the job well and fit with the company culture?

What Abilities (skills and experience) do I need?

  • Active listening
  • Service orientation
  • Speaking
  • Reading comprehension
  • Critical thinking
  • Complex problem solving
  • Time management
  • Persuasion
  • Negotiation
  • Monitoring

Nice-to-Have Skills

  • Oral expression
  • Speech clarity
  • Problem sensitivity
  • Near vision
  • Deductive reasoning

What Attributes & Attitudes are a best fit for this job?

  • Driven
  • People person
  • Focused
  • Detailed oriented
  • Communicative
  • Prefers to engage with people
  • Solution oriented
  • Proactive
  • Can handle direct feedback
Attitude, Attributes & Abilities for In-Person Customer Service Representative Jobs

The Work

Time Commitment

  • Flexible 
  • Schedule 

Where do you work?

  • Remote 
  • In-Office/Worksite 

How will you get your work done?

Company typically will provide you with the tools that they need you to use to complete your job. This may not include hardware, transportation, or general tools that you would use for both personal and business purposes. Check with the company you match to be sure of what the company will and will not pay for. 

The Type of Job​

  • Full-Time 
  • Part-Time  

These jobs are in demand may also include Internship, Apprenticeship or Learn-On-The-job matches.

Giggers, part-time or independent contractors with multiple clients or projects may not match for this work opportunity.  

What will I get paid and what I will get for doing this job?

The information below is a range of what you could be offered. Compensation and total rewards vary from company to company and your level of proficiency, match, experience, knowledge, and geography. 

  • Total Compensation Range: $26,340-$58,640
  • Employee Benefit, Programs, Perks: $5,000- $25,000 per year 
  • Paid Time Off and National Holidays  
  • Purpose or Impact Alignment between your interests and the companies’ objectives 

 All elements of the total rewards: base compensation, variable compensation, health, and welfare programs the offerings and the conditions of receiving or eligibility of such offerings are all subject to change. The company will provide any changes in writing prior to the effective date.

The Company

All companies that you could match with on pepelwerk offer legitimate direct hire jobs. The people that you will work for and with are interested in building a team of people that have the right fit for the culture, the job and compliment how the team works. 

When you match for jobs you will have an opportunity to learn more specifics about the company to determine if you are interested in working for them.  

How to find the best job for you?

You download the People app and complete your Talent profile. Pepelwerk is not a staffing agency, and we are not a job board. We are a tool that is designed to help you get the job you need now and plan for jobs in demand in the future. You must match with the right fit based on your work-life goals, attitude and attributes.   

Just a heads up  you cannot apply for jobs at pepelwerk or with our clients who use our technology and services to hire people and build their workforce.  

No resume gaming, no keyword riddles, no ghosting and no fake jobs – just a secure, closed marketplace place for you to build the work-life you want.   

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