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Direct Hire Inbound Customer Service Representative Jobs That Match Your Skills

Jobs in Demand in Customer Service

What Does a Inbound Customer Service Representative Do?

The Job

Inbound Customer Service Representative

What is an Inbound Customer Service Representative?

Inbound Customer Service Representatives answer customer questions, resolve customer problems and take care of other customer needs.

Why companies need Inbound Customer Service Representatives

The purpose of Inbound Customer Service Reps is to take calls from customers and clients when they need assistance.

How can I get paid the most?

Achieve your performance goals and measures of success.
  • Customers come away from calls with their problems solved.
  • Customers feel that their interactions with the Inbound Customer Service Representative were respectful and productive.
  • The customer is directed to the correct departments or employee during their call.

What do Inbound Customer Service Representatives do?

Inbound Customer Service Reps make recommendations, solve customer problems and take other types of messages from a company’s clients.

  • Make Recommendations: While Inbound Customer Service Representatives don’t typically convince customers to buy products, they may provide suggestions or substitutes for the customer to add onto their current orders.
  • Solve Customer Problems: Inbound Customer Service Representatives work to solve customer problems. This may be done by a rep themselves or by transferring the call to the correct department.

In addition to these highlights there may be other tasks/actions that you will be asked to participate in or complete that coincide with accomplishing the organization’s objectives that are broader than the direct responsibilities of this in-demand job.

Who manages you and who do you work with?

This role reports to the Head of Customer Service and works with other service reps and employees of a company to solve customer problems.

The Person

What attitude, attributes and abilities do you need to do the job well and fit with the company culture?

What Abilities (skills and experience) do I need?

  • Inbound Marketing
  • Data Management
  • Time management
  • Communication
  • Problem solving
  • Critical thinking
  • Knowledge of consumer
  • Proficient computer skills
  • Product knowledge
  • Phone etiquette

Nice-to-Have Skills

  • Outlook
  • Microsoft Office

What Attributes & Attitudes are a best fit for this job?

  • Verbal communicator
  • Active listener
  • Empathy
Attitude, Attributes & Abilities for Inbound Customer Service Representative Jobs

The Work

Time Commitment

  • Flexible 
  • Schedule 

Where do you work?

  • Remote 
  • In-Office/Worksite 

How will you get your work done?

Company typically will provide you with the tools that they need you to use to complete your job. This may not include hardware, transportation, or general tools that you would use for both personal and business purposes. Check with the company you match to be sure of what the company will and will not pay for. 

The Type of Job​

  • Full-Time 
  • Part-Time  

These jobs are in demand may also include Internship, Apprenticeship or Learn-On-The-job matches.

Giggers, part-time or independent contractors with multiple clients or projects may not match for this work opportunity.  

What will I get paid and what I will get for doing this job?

The information below is a range of what you could be offered. Compensation and total rewards vary from company to company and your level of proficiency, match, experience, knowledge, and geography. 

  • Total Compensation Range: $26,340-$58,640
  • Employee Benefit, Programs, Perks: $5,000- $25,000 per year 
  • Paid Time Off and National Holidays  
  • Purpose or Impact Alignment between your interests and the companies’ objectives 

 All elements of the total rewards: base compensation, variable compensation, health, and welfare programs the offerings and the conditions of receiving or eligibility of such offerings are all subject to change. The company will provide any changes in writing prior to the effective date.

The Company

All companies that you could match with on pepelwerk offer legitimate direct hire jobs. The people that you will work for and with are interested in building a team of people that have the right fit for the culture, the job and compliment how the team works. 

When you match for jobs you will have an opportunity to learn more specifics about the company to determine if you are interested in working for them.  

How to find the best job for you?

You download the People app and complete your Talent profile. Pepelwerk is not a staffing agency, and we are not a job board. We are a tool that is designed to help you get the job you need now and plan for jobs in demand in the future. You must match with the right fit based on your work-life goals, attitude and attributes.   

Just a heads up  you cannot apply for jobs at pepelwerk or with our clients who use our technology and services to hire people and build their workforce.  

No resume gaming, no keyword riddles, no ghosting and no fake jobs – just a secure, closed marketplace place for you to build the work-life you want.   

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